We Care About You

We want you to have a say about how our services are run. Your views are important to us and we will ask for these in a number of different ways including:

  • Satisfaction surveys 
  • Suggestion boxes 
  • Taking part in meetings at your home or service to decide things like activities, menus, decoration, furnishings, etc. Depending on where you live, you might also be able to get involved in things such as decorating and gardening. 
  • Complaints and positive feedback process 
  • Annual reviews of safeguarding and complaints 

When we ask for your views we will:

  • Feedback the results of what you have told us. 
  • Not waste your time by asking you for your views and then ignore them. 
  • Tell you what we are going to do as a result of what we have heard. 
We will also use feedback from house meetings, team meetings, grumble sheets, complaints and any other ways you want to tell us what you think. Wherever possible, we will use this feedback to make our service to you better. 

Complaints

We would love our services to run smoothly all the time, but unfortunately sometimes things go wrong, and we will want to put that right. You have a right to complain. 
We will try to make sure that everyone who uses our services knows how to make a complaint. 

When you complain we will take your complaint seriously, make sure it gets resolved, and advise you of your right to appeal. 

Of  course, we are always delighted when we receive positive feedback. It tells us where we are getting things right and helps us to continue improving. You can use the same form to record a complaint or a compliment. 

Check out our testimonials to see what some of our clients are saying.

Testimonials